Arbitration, by definition, is an alternative dispute resolution procedure in which the parties involved submit their disagreement to one or more arbitrators, who make a binding decision. Most business contacts include a clause that outlines how disagreements will be handled. If there is no contract requiring disputing parties to refer the dispute to arbitration, the dispute parties can voluntarily choose to enter arbitration.

         In arbitration , the strict court rules usually don’t apply; there is no jury , no formal discovery process , and the strict legal rules of evidence do not apply. 

          The process typically begins with both sides making an opening statement. After that, the plaintiff presents their case. They give their testimony and present documentation and other forms of evidence, then the defendant cross-examines their witnesses. Next, the defendant presents their case and the plaintiff cross-examines their witnesses. After closing arguments, the arbitrator reviews the evidence and issues a decision, which is usually final and legally binding.