Insurance adjusters play a central role in the car accident claims process. Their main responsibility is to investigate the claim, assess the extent of damages, and determine how much the insurance company should pay based on the policy coverage.

After a claim is filed, the adjuster will typically review all available evidence, such as police reports, photos from the accident scene, witness statements, and medical records. They may also inspect the damaged vehicles or request additional documentation to better understand what happened and how severe the losses are.

Adjusters also communicate directly with the parties involved, including the claimant, attorneys, and sometimes medical providers. Their goal is to gather all the necessary information to evaluate the claim fairly and efficiently. Once their evaluation is complete, the adjuster will usually propose a settlement offer based on their findings and the terms of the insurance policy.

It’s important to keep in mind that insurance adjusters work for the insurance company, so while they aim to resolve claims promptly, their job also includes protecting the company’s financial interests. For this reason, claimants should review any offer carefully and may consider seeking legal advice before accepting a settlement, especially in cases involving serious injuries or complex facts.